Terms of service

Store: TOUROA
Website: https://touroa.co.uk
Last Updated: October 16, 2026

Welcome to TOUROA. These Terms and Conditions of Sale govern purchases made through our online store at touroa.co.uk.

By placing an order through our website, you agree to these Terms and Conditions, subject to your statutory consumer rights.

1. Store Information

TOUROA is an online retailer specialising in safety shoes and protective footwear.

2. Products

We offer safety footwear designed for use in various working environments.

Product descriptions, available sizes, materials, features and other relevant specifications are displayed on the respective product pages.

We make reasonable efforts to ensure that all product descriptions, photographs and information are accurate.

Product colours and appearance may vary slightly depending on screen settings.

All products are subject to availability.

Any safety certifications or protective ratings apply only where expressly stated and supported by the relevant product specifications.

3. Prices

Product prices are displayed on our website and may vary depending on the customer's selected shipping destination.

The total purchase price, applicable taxes and any delivery charges will be displayed before the customer confirms payment.

We reserve the right to update product prices without affecting previously confirmed orders.

4. Placing an Order

To place an order, customers must:

  1. Select their desired products and sizes.

  2. Add the products to their shopping cart.

  3. Provide accurate shipping and contact information.

  4. Select an available payment method.

  5. Review the order and complete payment.

An order confirmation will be sent to the email address provided during checkout.

We may refuse or cancel an order in cases of suspected fraud, product unavailability or obvious pricing errors, subject to applicable law.

If payment has already been collected for an order that we cancel, the amount paid will be refunded.

5. Payment

Available payment methods are displayed during checkout.

Payments are processed through payment service providers using applicable security measures.

TOUROA does not directly store complete payment card details.

Orders are processed following successful payment confirmation.

6. Worldwide Shipping

TOUROA offers worldwide shipping to destinations supported by our shipping carriers and checkout configuration.

Our standard estimated delivery timeframe is 3–5 business days for eligible destinations and orders.

Delivery times may vary depending on destination, customs clearance, public holidays and shipping conditions.

Any applicable shipping charges will be displayed before payment.

For detailed shipping information, please refer to our Shipping Policy.

7. Returns and Right of Withdrawal

Eligible UK consumers generally have 14 days after receiving their goods to notify us of their decision to cancel an online purchase, without giving a reason.

After notifying us, customers generally have a further 14 days to return the products.

To request a return, contact contact@touroa.co.uk.

Return shipping costs and procedures are explained in our Return and Refund Policy.

Nothing in these Terms restricts statutory consumer rights.

8. Refunds

Refunds are processed in accordance with our Return and Refund Policy and applicable consumer protection laws.

Where a refund is due, it will ordinarily be made through the original payment method.

9. Defective or Incorrect Products

If a product arrives damaged, defective or different from the item ordered, please contact contact@touroa.co.uk with your order number and a description of the issue.

Photographs may help us assess the problem, but requests for photographic evidence do not remove your statutory rights.

We will provide an appropriate resolution in accordance with applicable law.

10. Consumer Guarantees

Products sold by TOUROA are subject to applicable consumer protection laws.

For UK consumers, goods must be as described, of satisfactory quality and fit for their intended purpose.

Nothing in these Terms excludes or limits mandatory statutory rights.

11. Liability

We take reasonable steps to maintain the accuracy and availability of our website.

Nothing in these Terms excludes liability where such exclusion is prohibited by law, including liability for fraud or death or personal injury caused by negligence.

12. Privacy

Personal information collected during an order may be used to process payments, arrange deliveries, provide customer support and meet legal obligations.

Further information about how personal information is collected, used and protected should be provided in our Privacy Policy.

13. Intellectual Property

All original website content, branding, graphics, text and images belonging to TOUROA are protected by applicable intellectual property laws.

Third-party trademarks and other protected materials remain the property of their respective owners.

14. Changes to These Terms

We may update these Terms to reflect changes in our services, operations or applicable legal requirements.

The terms applicable to an order are those in effect when the order was placed.

15. Governing Law and Disputes

Consumer disputes are handled in accordance with applicable law, including any mandatory consumer protection rights in the customer's country of residence.

Customers should contact our support team first so that we can attempt to resolve complaints directly.

Nothing in these Terms limits access to legal remedies available under applicable law.

16. Contact Us

For questions regarding these Terms or any order:

TOUROA
Website: https://touroa.co.uk
Email: contact@touroa.co.uk
Phone / WhatsApp: +44 7478 079293