PAYMENT POLICY
Store: TOUROA
Last Updated: October 16, 2026
At TOUROA, we aim to provide a secure, convenient and transparent payment experience for customers purchasing safety footwear through our online store.
1. Accepted Payment Methods
The payment methods available for your order are displayed at checkout.
Available options may vary depending on your country, device, card issuer and payment service provider.
Customers should refer to checkout for the payment methods currently accepted by TOUROA.
2. Secure Payment Processing
Payments are processed through payment service providers using applicable security measures.
TOUROA does not directly store customers' complete credit or debit card details.
Payment information is handled according to the relevant payment provider's security standards and applicable requirements.
3. Payment Confirmation
Orders are processed following successful payment confirmation.
Once an order has been accepted, customers will receive an order confirmation at the email address provided during checkout.
If a payment is declined, customers should check the information entered, contact their bank or try another available payment method.
4. Currency and Pricing
Product prices and the total amount payable are displayed during checkout.
Customers may see different available currencies depending on the store's configured checkout options.
The final payment amount will be shown before the transaction is confirmed.
Banks or card issuers may apply their own exchange rates or additional conversion fees for international purchases.
5. Taxes and Additional Charges
Applicable charges collected by TOUROA will be displayed before payment confirmation.
International orders may be subject to additional customs duties, import taxes or local charges.
The applicable terms regarding such charges should be reviewed before placing an order.
6. Refund Payments
Eligible refunds will ordinarily be processed through the original payment method.
The time required for funds to appear in a customer's account may depend on the payment provider or issuing bank.
Please review our Return and Refund Policy for more information.
7. Fraud Prevention
To protect customers and our business, certain orders may be subject to additional verification.
Where fraudulent or unauthorised activity is suspected, an order may be temporarily delayed, reviewed or cancelled where permitted by law.
8. Payment Problems
If you experience a payment issue, please contact our customer support team.
Include your order number if one has been generated.
Never send your complete payment card details or card security code by email or WhatsApp.
9. Contact Information
TOUROA
Website: https://touroa.co.uk
Email: contact@touroa.co.uk
Phone / WhatsApp: +44 7478 079293