Shipping policy
Store: TOUROA
Last Updated: October 16, 2026
At TOUROA, we aim to provide reliable and efficient worldwide delivery so customers can receive their safety footwear as conveniently as possible.
1. Shipping Destinations
TOUROA offers worldwide shipping.
Available shipping destinations are determined by the countries and regions supported during checkout.
Some destinations may be unavailable due to carrier restrictions, customs regulations or logistical limitations.
2. Shipping Costs
Applicable shipping charges, if any, are displayed at checkout before payment confirmation.
Customers can review the total order cost before completing their purchases.
3. Order Processing
Once an order has been confirmed and payment has been successfully received, the order is prepared for shipment.
Processing times may vary according to product availability, weekends, public holidays and periods of high demand.
Customers will receive a shipping confirmation and tracking information when available.
4. Estimated Delivery Times
Standard estimated delivery time: 3–5 business days.
This timeframe is an estimate for eligible destinations and orders, not a guarantee of delivery by a specific date.
Delivery time may vary due to:
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International shipping conditions
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Customs clearance
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Local carrier operations
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Public holidays and weekends
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Weather conditions
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Unexpected logistical disruptions
Any different delivery estimate communicated for a specific destination or order will take precedence over this general estimate.
Where a delivery deadline is agreed with the customer, the order will be handled in accordance with that agreement and applicable law.
5. Order Tracking
When tracking is available, customers will receive a tracking number after shipment.
Tracking information may take time to become visible in the carrier's system.
Customers may contact our support team for assistance with delivery tracking.
6. International Customs and Import Charges
Orders shipped internationally may be subject to import duties, taxes or customs processing charges.
Any charges not included in the checkout total must be disclosed to customers as required by applicable law.
Responsibility for customs charges will depend on the terms presented to the customer before purchase.
7. Shipping Address
Customers are responsible for providing accurate delivery information, including:
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Full name
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Street address
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City
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Postal code
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Country
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Telephone number
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Email address
If an address requires correction, please contact contact@touroa.co.uk as soon as possible.
We will attempt to accommodate address corrections before dispatch, but changes cannot always be made once an order has shipped.
8. Delayed Deliveries
If an order has not arrived within the estimated delivery period, customers should contact our support team.
We will investigate the issue and provide assistance.
Customer rights regarding delayed or undelivered goods remain protected under applicable law.
9. Lost or Missing Packages
If tracking information indicates that a package has been delivered but it has not been received, please check with household members, neighbours and any designated delivery location.
If the package remains missing, contact us so we can investigate with the carrier.
We will provide an appropriate resolution in accordance with applicable consumer protection laws.
10. Damaged Deliveries
If a package arrives damaged, please contact our support team as soon as possible.
Where practical, provide photographs of the packaging and the affected product.
We will review the issue and provide the appropriate remedy under applicable law.
11. Contact Information
For shipping and delivery questions:
TOUROA
Website: https://touroa.co.uk
Email: contact@touroa.co.uk
Phone / WhatsApp: +44 7478 079293